Terms and Conditions

The Terms and Conditions contained herein shall apply to any person (“User”) making payments through the online payment gateway service (“Service”) offered jointly by HDFC Bank Ltd. and Payment Gateway Service provider, through website i.e. madhuinstruments.com. Each User is therefore deemed to have read and accepted these Terms and Conditions.

Privacy Policy

Madhu Instruments Pvt Ltd respects and protects the privacy of the individuals visiting madhuinstruments.com. Individually identifiable information about the User is not wilfully disclosed to any third party without first receiving the User’s permission, as covered in this Privacy Policy.

Shipping Policy

Shipping costs are based on the weight and delivery method of an order. The shipping charges are mentioned in pro forma invoice shared with the customers after receiving their orders. 

Delivery time will depend on the type and quantity of product/s ordered. Delivery time may extend due to unpredictable circumstances like natural calamities, political issues, pandemic situations etc.

Return/Refund/Cancellation Policy

We believe that the customer satisfaction is first and foremost, therefore we keep a complete track of every product sold by us.

Material can be returned/refunded only if –

  • Wrong quantity is delivered
  • Product is defective
  • Product is damaged
  • Wrong product is delivered
Madhu Instruments

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